Terms and Conditions

Price and payment
Prices are in US dollars. Shipping costs are included in the product pricing unless some other arrangement is agreed between the parties. New Zealand Customers are subject to New Zealand Goods and Service Tax (GST).

Preferred payment method is in USD Via PayPal’s Email Payment System. Paypal can accept VISA / MASTERCARD / AMERICAN EXPRESS or DISCOVER. This is a secure payment site. The Paypal account holder is Industrial Research Limited. Credit Card Payments (VISA or MASTERCARD only) can be accepted directly. These payments will be transacted under the Merchant Name ‘Industrial Research Limited” and can only be processed in NZD. The USD purchase price will be exchanged to NZD on the day of transaction. All credit card charges, exchange rate differences etc related to the transaction will be the responsibility of the customer.

Purchase Orders may be accepted, subject to a completed Application of Account and Credit Check for New Customers. A credit check will be performed for orders of US$5,000 and above.

Delivery
Orders delivered outside New Zealand will be delivered DDU (Incoterms 2000) to the delivery address specified in the order.  Orders delivered inside New Zealand will be delivered to the address specified in the order. Goods will generally be despatched from our premises within 10 working days of the date of their order.  For large or custom orders, we will generally advise you of the estimated dispatch date within 10 working days of the date of the order.  If the expected dispatch date is not reasonably acceptable to you, you may cancel the order within 7 days of that advice and we will refund all payments you made for the cancelled order.

We will use reasonable efforts to complete such documentation and declarations as are reasonably required in relation to any goods dispatched outside New Zealand. We will not be responsible for any tax or duty resulting from such documentation or declaration, including where a commodity declaration results in an import duty. Where, in response to your request, we include any information within any documentation or declaration, you will hold us harmless from all costs liabilities arising from such inclusion.

Purpose of use
THE GOODS ARE INTENDED FOR LABORATORY RESEARCH PURPOSES ONLY AND NOT FOR ANY OTHER PURPOSES INCLUDING USE IN THE PREPARATION OF FOOD OR PHARMACEUTICAL PRODUCTS OR TESTING ON OR CONSUMPTION BY HUMANS.

Returns
Any claim for faulty, damaged or incorrectly delivered goods must be received by us within 14 days of receipt. We will not be obliged to honour any claims received after this time.

Cancellation
Once placed, an order may only be cancelled with our agreement or as otherwise specified in these terms and conditions.

Warranty
WE WARRANT THAT OUR GOODS ARE OF MERCHANTABLE QUALITY AND MEET OUR PUBLISHED SPECIFICATIONS.  TO THE EXTENT ALLOWED BY LAW, ALL OTHER WARRANTIES OR GUARANTEES RELATING TO THE GOODS OR THEIR USE, ARE EXPRESSLY EXCLUDED.

Liability
TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY TO YOU (WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, OR OTHERWISE) ARISING DIRECTLY OR INDIRECTLY IN CONNECTION WITH GOODS SUPPLIED BY US OR THEIR USE, IS LIMITED TO THE REPLACEMENT OF THE GOODS OR REFUND OF ANY MONEYS PAID FOR THE GOODS.  UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR LOSS OF PROFITS, CONSEQUENTIAL LOSS OR OTHER INDIRECT LOSS OF ANY KIND.

Indemnity
YOU ASSUME ALL RISK AND LIABILITY FOR THE USE OF THE GOODS AND INDEMNIFY US AGAINST ANY LOSS, CLAIM OR EXPENSE WE MAY SUFFER OR INCUR AS A RESULT OF ANY USE OF THE GOODS BY OR THROUGH YOU.

Governing law
New Zealand law governs. New Zealand courts have non-exclusive jurisdiction.  The United Nations Convention on the International Sale of Goods does not apply to this Agreement.